Question 1

How to succeed my identity verification KYC on Daba

Accepted Answer

What is KYC verification and why is it necessary?

KYC (Know Your Customer) verification is a regulatory requirement that allows us to confirm your identity before you can invest on Daba. This procedure protects both you and the platform against fraud and complies with international financial compliance standards.

Which documents are accepted for identity verification?

We accept the following documents:

Accepted documents:

National identity card (front and back)
Passport (identity page with photo)
Driver’s license (front and back)

Important: The document must be current and not expired.

How do I successfully verify my identity document?

Document quality:

Clear and sharp photo – Avoid blurry or pixelated images
Good lighting – Use natural light or uniform lighting
Complete document – All information must be visible (photo, name, number, dates)
No glare – Avoid light reflections that hide information
Correct format – JPG, PNG, or PDF (under 10 MB)

What causes verification to fail: ❌ Blurry or poorly lit photo ❌ Expired document ❌ Partially visible or cut-off information ❌ Screenshots of documents (use original photos) ❌ Damaged or illegible documents ❌ Significant glare hiding information

Practical tips: ✅ Place document on a plain, dark background ✅ Take photo directly above the document ✅ Ensure all corners of the document are visible ✅ Verify text is readable before submitting ✅ Use your phone’s rear camera (better quality than front camera)

How do I successfully complete the selfie verification (liveness check)?

Selfie verification confirms that you are the person on the identity document.

Success conditions:

Uniform lighting – Your face must be well-lit without strong shadows
Uncovered face – Remove sunglasses, masks, hats
Correct framing – Your face should occupy 60-80% of the screen
Neutral background – Use a plain wall as background
Look at camera – Look directly at the lens
Natural expression – No need to smile, stay natural

What causes selfie verification to fail: ❌ Insufficient lighting or backlighting ❌ Partially hidden face (hair, accessories) ❌ Blurry photo due to movement ❌ Use of filters or modifications ❌ Another person visible in frame ❌ Screenshot of existing photo

Practical tips: ✅ Position yourself facing a window for natural lighting ✅ Hold your phone at eye level ✅ Keep your device stable during capture ✅ Follow on-screen instructions (turn head if requested) ✅ Tie back hair if it hides your face

How long does KYC verification take?

Automatic verification: Instant to 2 minutes (in 80% of cases)
Manual verification: 24 to 48 hours (if review needed)

What should I do if my KYC verification fails?

If your verification fails, you’ll receive an email explaining the reason:

Read carefully the rejection reason
Correct the identified problem (new document, better photo, etc.)
Resubmit your verification
Contact support if you need help: [email protected]

Common rejection reasons:

Expired or illegible document
Selfie not matching document
Incomplete or hidden information
Insufficient image quality

Can I modify my information after validation?

Once your KYC is validated, you cannot modify your identity information (name, date of birth, etc.). If you made an error, contact [email protected] immediately before submitting.

Is my personal data secure?

Yes, absolutely. Your KYC data is:

Encrypted and stored on secure servers
Compliant with GDPR standards and local regulations
Confidential and never shared without your consent
Used only for identity verification and regulatory compliance

Tips for successful KYC verification on first attempt

Pre-submission checklist:

Valid identity document (not expired)
Clear, sharp, well-lit photo
All information visible
No glare or shadows
Selfie taken in good lighting
Face uncovered and properly framed
Information entered matches document exactly

Need help?

Our support team is available to help you:

Email: [email protected]
Response time: 24h maximum
Assistance: We can review your file and guide you

Successful KYC verification is your gateway to investing in African markets through Daba. Follow these guidelines for a smooth experience.

Question 2

Can I cancel my order on Daba

Accepted Answer

It depends on the type of order and its status Which orders cannot be cancelled Most orders on Daba are final once confirmed Stocks Buy sell stock orders cannot be cancelled Bonds Bond subscriptions are irrevocable Managed funds Investments in managed funds are final Venture capital funds Private equity venture capital commitments are final How do I know if I can cancel an order Visual indicator If cancellation is possible you will see a Cancel button directly on the order screen If this button doesnt appear the order cannot be cancelled What happens with my stock orders For stock orders you must wait for the execution period to end If the order is rejected Funds are automatically returned to your wallet You can place a new order if desired If the order is executed The transaction is final You cannot cancel it but you can place a reverse order If you bought You can sell If you sold You can buy back Why isnt cancellation possible This policy ensures Market integrity Prevents price manipulation Back office operations Ensures smooth operations with partner brokers or asset managers who are executing the transactions Investor protection Prevents impulsive decisions Can I modify my order instead of cancelling it No order modification is not available You must Wait for the current order to be executed or rejected Place a new order with your desired parameters What if I made an error in my order Contact support immediately Email team joindaba com Include the order reference number Explain the nature of the error Note Even in case of error cancellation is generally not possible but our team will evaluate each situation This policy applies to all investment products available on the Daba platform and is in line with standard practices and requirements for operational efficiency

Question 3

Why arent Daba withdrawals as instant as traditional mobile money

Accepted Answer

This question comes up frequently and its important to understand the fundamental difference between Daba and traditional mobile money services Whats the difference between Daba and mobile money Daba is not a mobile money service When you deposit funds on Daba youre funding the cash balance available balance of an investment account not a simple electronic wallet Key differences Mobile Money Simple money transfer between electronic wallets Daba Investment platform with secure cash balance subject to strict financial regulations When you make a withdrawal on Daba youre withdrawing from a regulated investment account which involves more rigorous security and compliance protocols How long do withdrawals take with traditional providers With traditional SGIs Investment Management Companies and investment platforms standard timelines are Withdrawal confirmation 1 2 business days Bank wire initiation 1 2 additional business days Funds receipt 1 2 additional business days Typical total 2 to 6 business days What innovation does Daba bring to withdrawals Daba revolutionizes the withdrawal experience by combining mobile money speed with investment account security Instant withdrawals Amounts up to 25 000 FCFA Instant processing for Daba Pro And 10 000 FCFA for non Daba Pro Available 24 7 for Daba Pro customers Mobile money speed with investment account protection Accelerated withdrawals Higher amounts 24 72 business hours vs 3 6 days traditional Much faster than traditional options Priority processing based on customer status How does this innovation work technically For small amounts instant Pre positioned liquidity for immediate processing For larger amounts 24 72h Secure transfer from investment account Then sending via bank wire or mobile money Why this hybrid approach This innovation allows us to offer you Best of both worlds Speed Security Regulatory compliance Standards compliance Fund protection Security of regulated investment accounts User experience Speed close to mobile money

Question 4

How do I make an XOF FCFA withdrawal via bank wire on Daba

Accepted Answer

Step 1 Currency selection Choose XOF FCFA as your withdrawal currency Verify you have sufficient available balance Step 2 Withdrawal amount Enter the amount you wish to withdraw Check applicable wire transfer fees Confirm the net amount you will receive Step 3 Country selection Select the country where your bank account is located Important Account must be located in WAEMU zone only Step 4 Bank account details Bank name Account holder name must match your Daba account name Account number or IBAN Bank SWIFT BIC code Branch address Step 5 Bank Statement Upload Upload your official bank statement PDF JPG PNG Clear and readable document required No wire transfer can be processed without this document Step 6 Confirmation Review all details Validate your withdrawal request Which countries are accepted for XOF withdrawals XOF withdrawals are only possible to WAEMU zone countries Benin Burkina Faso C te dIvoire Guinea Bissau Mali Niger Senegal Togo Important Accounts outside the WAEMU zone are not accepted How long does an XOF withdrawal take Internal processing 1 2 business days Bank wire transfer 1 3 additional business days Total 2 5 business days maximum What documents are required for XOF withdrawal Required documents Official bank statement recent and readable ID document if first request Proof of address if requested Accepted formats PDF JPG PNG What are the fees for XOF withdrawal Fees include Daba processing fees Banking fees varies by your bank Fee breakdown is displayed before confirmation Why was my XOF withdrawal rejected Main rejection reasons Bank account outside WAEMU zone Illegible or unofficial bank statement Account holder name doesnt match your Daba account Insufficient balance Missing documents How do I get help with my XOF withdrawal Support Contact Email team joindaba com Response time 24h maximum Live chat during business hours

Question 5

Can I withdraw my XOF investments directly to my EUR or USD bank account

Accepted Answer

Daba only allows withdrawals in the same currency as your account balance If your investments are in XOF West African CFA Franc you can only withdraw to XOF denominated accounts Direct currency conversion during withdrawal is not currently supported What are my options for withdrawing XOF investments You have two main options for withdrawing your XOF investments Option 1 Withdraw to XOF account in WAEMU region Withdraw to your own XOF bank account in any WAEMU West African Economic and Monetary Union country Withdraw to an XOF account provided by your FX provider such as Western Union From there you can exchange XOF to EUR through your bank or FX provider Option 2 Use FX provider services Many FX providers like Western Union MoneyGram or local exchange services offer XOF accounts You can withdraw your XOF funds to these accounts Then convert XOF to EUR through their services and transfer to your EUR bank account Which countries are in the WAEMU region for XOF withdrawals You can withdraw XOF to bank accounts in the following WAEMU countries Benin Burkina Faso C te dIvoire Guinea Bissau Mali Niger Senegal Togo Will Daba offer direct XOF to EUR conversion in the future Yes Were actively working on expanding our FX capabilities through partnerships When XOF to EUR or XOF to USD conversion becomes available on the platform via our FX providers you will be able to First swap your XOF balance to EUR or USD within the platform Then withdraw directly to your EUR or USD bank account Well notify all customers when this feature becomes available What fees are involved in the two step process The total fees depend on your chosen method Daba withdrawal fee Standard withdrawal fees apply for transferring XOF to your chosen account FX conversion fees Your bank or FX provider will charge their standard conversion rates and fees for XOF to EUR exchange Transfer fees Additional fees may apply for the final transfer to your EUR account We recommend comparing different FX providers to find the most cost effective solution for your needs How long does the two step withdrawal process take Step 1 Daba to XOF account 1 3 business daysStep 2 XOF to EUR conversion and transfer Varies by provider typically 1 5 business days Total process usually takes 2 8 business days depending on your chosen FX provider and their processing times

Question 6

Why did I receive less dividend than the amount announced by the company

Accepted Answer

Dividend Taxation The dividend amount you received is likely the net dividend after tax deductions while companies typically announce gross dividend amounts before taxes Heres what happens Gross Dividend The original amount announced by the company before any tax deductions Net Dividend The actual amount you receive after withholding taxes have been deducted at source For example if a company announces a gross dividend of 1000 FCFA per share and the applicable withholding tax is 10 you would receive 900FCFA per share as the net dividend What taxes are applied to my dividends Dividend taxation depends on several factors The country where the company is domiciled Local tax regulations in that jurisdiction Any applicable double taxation treaties Your tax residency status Common dividend taxes include Withholding tax deducted automatically at source Capital gains tax may apply depending on jurisdiction Income tax may be applicable in your country of residence On the BRVM Bourse R gionale des Valeurs Mobili res we have Income Tax Where can I see the tax details for my dividend payments All tax information is provided in your dividend payment confirmation email including Tax percentage applied Type of tax deducted You can also find this information in your transaction history within your Daba portfolio Do all dividend payments have taxes deducted Not necessarily Tax treatment varies by Company jurisdiction and local tax laws Type of investment vehicle stocks REITs funds Bilateral tax agreements Your investor status and residency Some dividends may be paid gross without tax deduction while others will have various withholding taxes applied You can verify the tax applied on the official dividend announcement document published by the stock exchange Do I get better tax rates investing through Daba Yes Typically not always companies have better tax rates than individuals On the BRVM individuals are taxed at 12 whereas companies are taxed less hence Dabas users may benefit from up to a 2 tax advantage when different taxes categories are applied

Question 7

What are the different stages of a stock order on Daba

Accepted Answer

Understanding Stock Order Tracking What are the different stages of a stock order on Daba When you place a stock order on Daba it goes through several stages from submission to settlement Pending The order has been received by Daba and is awaiting reception confirmation by the broker or asset manager Open The order has been successfully received by the broker or asset manager and is being processed in the market Filled The order has been successfully executed in the market and is in the settlement process Settled The order has completed the settlement process and the securities funds have been credited to your account Rejected The order was rejected by the market or broker for various reasons How long does each order stage typically last The duration of each stage depends on various factors including market conditions order type and the specific exchange Pending to Open Usually within minutes during market hours Open to Filled Can range from seconds to days depending on order type market vs limit and market liquidity Filled to Settled For most African exchanges settlement takes 3 business days T 2 In particular BRVM Bourse R gionale des Valeurs Mobili res settlement occurs 3 days after execution Why might my order be rejected Orders can be rejected for several reasons Insufficient funds in your account Price limits outside market parameters Market closure or trading halts Regulatory restrictions Minimum order size requirements not met Corporate actions affecting the security What happens if market conditions change while my order is Open For market orders execution will occur at the current market price which may differ from the price seen when placing the order For limit orders your order will only execute at your specified price or better Can I modify or cancel my order once submitted No At the moment Daba does not support cancelling orders How can I track the status of my orders You can monitor your order status in real time through The Orders section in your portfolio Transaction history page Order confirmation notifications Whats the difference between Filled and Settled status When an order is Filled the trade has been executed but ownership transfer and payment are still being processed Once Settled the securities are officially in your portfolio and available for trading or withdrawal

Question 8

Why cant I deposit or withdraw directly in XAF

Accepted Answer

Deposit and Withdrawals in XAF Currency Daba currently does not support the XAF currency Central African CFA Franc Our payment system is not configured to process direct wire transfers to bank accounts domiciled in the XAF zone Cameroon Central African Republic Chad Republic of the Congo Equatorial Guinea and Gabon What alternatives do I have for withdrawals as a customer in the XAF zone As a Daba customer in an XAF zone country you have several withdrawal options Withdraw to a USD EUR or XOF account West African CFA Franc Use digital payment services like Mobile Money PayPal Revolut or Wise Set up a multi currency account with our supported banking partners Can I convert my investments to XAF before withdrawing No Daba only allows withdrawals in the same currency as your account balance For example if your balance is in USD you can only withdraw to a USD denominated account What fees are associated with alternative withdrawal methods Each withdrawal method has its own fee structure which are clearly stated on the app Premium Daba Pro customers enjoy reduced fees across all withdrawal methods Will Daba support XAF deposits and withdrawals in the future Were actively working to expand our currency support including XAF Our product roadmap includes plans to integrate with more banking networks in Central Africa Well notify all customers when this feature becomes available What if I only have an XAF bank account We recommend opening a USD EUR or XOF account with a bank that operates in both your country and a supported currency zone Alternatively digital payment services like Wise or Revolut can provide virtual accounts in multiple currencies

Question 9

How do bonds work on Daba

Accepted Answer

How can I participate in a bond issuance on Daba Heres the detailed process for bond issuances on Daba Subscription Check the Bonds section of the application to see available offerings Choose the amount you wish to invest Funds will be reserved in your portfolio during the subscription period Waiting Period The subscription period typically lasts several weeks Once the issuance closes theres a centralization period for all orders Your funds remain secure during this time Allocation If the issuance is oversubscribed you might receive fewer bonds than requested Unused funds will be automatically refunded to your portfolio Youll receive a notification once the allocation is complete Confirmation Once the bonds are issued they will appear in your portfolio You can then hold them until maturity or trade them on the secondary market if possible Youll receive a certificate confirming your ownership of the bonds Important Points Bond issuances are subject to strict regulatory timelines Youll receive periodic interest payments usually semi annual or annual according to the issuance terms At maturity youll receive the repayment of your invested capital Daba will keep you informed at each step of the process For more information about a specific bond issuance please check the offer details in the application

Question 10

How do Initial Public Offerings IPOs work on Daba

Accepted Answer

How can I participate in an Initial Public Offering IPO on Daba Heres the detailed process for IPOs on Daba Subscription Check the IPO section of the app to see available offerings Choose the amount you wish to invest Funds will be reserved in your wallet during the subscription period Waiting Period The subscription period typically lasts several weeks Once the IPO closes theres a share allocation period Your funds remain secure during this time Allocation If the IPO is oversubscribed you might receive fewer shares than requested Unused funds will be automatically refunded to your wallet Youll receive a notification once the allocation is complete Listing Once the company is listed your shares will appear in your portfolio You can then hold or trade them on the market Youll receive a share certificate confirming your ownership Important Points IPOs are subject to strict regulatory timelines Final price and number of shares may vary based on demand Daba will keep you informed at each step of the process For more information about a specific IPO please check the offer details in the app

Question 11

Where are my Daba investments held Who is the custodian

Accepted Answer

Who holds my investments with Daba when investing on the BRVM Your investments through Daba are securely held through our network of regulated partners Custodial Structure Your investments are held by the custodian of the broker through whom Daba executed your specific transaction Daba partners with nearly 10 different licensed brokers on the BRVM Each broker has their own regulated custodian who holds the securities Custodians are banks licensed to hold securities For example Ecobank brokerage EDCs custodian is Ecobank BOA capital securitiess custodian is BOA BMCE Bank Official Framework All securities traded on the BRVM are ultimately held at the DC BR D positaire Central Banque de R glement The DC BR is the official central securities depository for the BRVM market Your investments are held in segregated accounts through our partner SGIs custodians Regulatory Protection All custodial operations are regulated by the AMF UMOA Each broker and their custodian must maintain strict regulatory compliance Dabas multi broker approach ensures robust investor protection Dabas Role Daba serves as a technology platform connecting you to these regulated brokers and their custodians Your investments are separate from Dabas corporate assets We maintain relationships with multiple brokers to ensure optimal execution and security Our extensive network of partner brokers and their respective custodians allows us to provide you with reliable and secure investment services while ensuring proper regulatory compliance

Question 12

Why is the number of shares I receive sometimes different from what I requested

Accepted Answer

This difference is explained by how market orders work and stock market price dynamics Heres what you need to know 1 Market Orders When you place a market order you specify an investment amount rather than a fixed price The initially displayed number of shares is an estimate based on the last known price The final number of shares will depend on the actual execution price when your order is processed 2 Practical Example You want to invest 100 000 FCFA Estimated price 2 500 FCFA per share estimate 40 shares Actual execution price 3 125 FCFA per share Result 32 shares purchased 3 Why This Happens Stock prices fluctuate constantly For in demand stocks the execution price may be higher than the last displayed price The system automatically adjusts the number of shares to respect your investment amount 4 How to Have More Control Use limit orders if you want to specify a maximum price there is no guarantee your order will be filled on the market Monitor stock liquidity and volatility before investing Check recent price trends 5 Important to Note This situation is normal and part of how stock markets function Daba always strives to obtain the best possible execution for your order Transaction confirmations always indicate the actual execution price and final number of shares For more information about order types and how they work please consult our comprehensive guide on stock market orders

Question 13

What sets the Daba platform apart from other Brokers and Investment Management Companies that hold securities accounts

Accepted Answer

Daba distinguishes itself from traditional brokers in several ways while collaborating with them to democratize investment in Africa Digital accessibility An intuitive mobile app allowing 24 7 investing from your smartphone Democratization of investment Ability to invest with small amounts and rapid account creation Pan African diversification and Multi Asset investing Access to multiple asset classes across multiple African stock markets from a single platform Educational and analytical tools Integrated learning resources and real time portfolio analysis tools Fee affordability and transparency Affordable Clear and competitive fee structure Technological innovation Use of advanced technologies to optimize user experience Modern customer support Responsive multi channel assistance Investor community Opportunity to engage with other investors Personalization Investment recommendations based on your profile Social commitment Focus on positive impact and economic development in Africa Its important to note that Daba is not replacing traditional brokers On the contrary we closely collaborate with a network of licensed brokers to bring their services closer to a population that might currently be excluded Our goal is to make investing more accessible while leveraging the expertise and regulatory compliance of established brokers and investment manage By combining Dabas technological innovation with the experience of traditional brokers we create a solution that offers the best of both worlds the accessibility and user friendliness of a digital platform coupled with the security and reliability of established financial institutions

Question 14

How do taxes work on my gains with Daba

Accepted Answer

At Daba we strive to provide you with the necessary tools to manage your investments but its important to note that we do not offer tax services Heres what you need to know Individual Responsibility As an investor you are responsible for reporting and paying your taxes in accordance with the laws of your country of tax residence Account Statements Daba provides you with detailed account statements that summarize your transactions gains losses and dividends These documents are designed to help you prepare your tax returns No Tax Advice Daba cannot offer personalized tax advice Tax laws vary by country and can be complex Consult an Expert We strongly recommend consulting a tax advisor or accountant in your country of residence for advice tailored to your personal situation Keep Information Updated Ensure that your personal information including your country of tax residence is up to date in your Daba profile Access to Documents You can access your annual statements and other relevant tax documents in the Documents section of your Daba account Reminder Tax laws can change and vary across jurisdictions It is your responsibility to stay informed about the tax obligations related to your investments in your country of residence

Question 15

What would happen to my investments if Daba were to go out of business

Accepted Answer

While this scenario is highly unlikely we understand your concern Heres what you need to know Asset Protection As a regulated entity Daba follows strict industry standard procedures to safeguard client assets just like any reputable financial service provider Account Segregation Client assets are held separately from company assets meaning your investments are protected even in the event of Daba facing financial difficulties Custodian Partnerships We work with trusted third party custodians who physically hold the securities adding an extra layer of security Continuity Plan Daba has a detailed business continuity plan that includes procedures to ensure ongoing client access to their assets even in exceptional circumstances Transparent Communication In the very unlikely event that Daba were to cease operations we would provide clear and detailed communications on how you could access and safely transfer your assets Regulatory Oversight As a regulated entity Daba is subject to ongoing oversight by financial authorities which adds an additional layer of protection for our clients We want to emphasize that Daba is a financially sound company with a long term vision Our absolute priority is the safety of your investments and the continuity of our services If you have any further questions on this topic please dont hesitate to contact our support team

Question 16

How do dividends work on Daba

Accepted Answer

Dividends are an important part of stock investing Heres how they are handled on Daba Eligibility If you hold shares of a company on the dividend record date you are eligible to receive the dividend Payment Process Once the company pays out the dividend the following process takes place a Dabas partner broker receives the funds b Daba processes and verifies the payments c Dividends are credited to your Daba account Timelines Its important to note that there may be a delay between the dividend payment date announced by the company and when you actually receive the dividends in your Daba account This delay can range from a few days to several weeks depending on various factors Factors influencing delays Time required for the broker to receive and process the funds Dabas verification and distribution processes Weekends holidays or other potential interruptions Visibility Once credited dividends will appear in your transaction history and increase your portfolio balance Reinvestment Daba currently does not offer an automatic dividend reinvestment program You can choose to manually reinvest these funds if you wish Taxes Please note that dividends may be subject to tax Consult a tax advisor to understand your specific tax obligations We recommend managing your expectations regarding dividend payment timelines While we strive to process payments as quickly as possible its best to allow for some time between the announced payment date and actual receipt in your Daba account If you have questions about a specific dividend payment please dont hesitate to contact our customer service

Question 17

What do my referrals need to do

Accepted Answer

Your referrals need to sign up for Daba using your referral link and complete their first qualifying action e g making a purchase booking a service The specific qualifying actions may vary depending on the current referral program terms

Question 18

What if my referral didn t use my link to sign up

Accepted Answer

To ensure you receive credit for your referral your referral must use your unique link to sign up If they sign up without using your link the referral will not be tracked and neither of you will receive the reward

Question 19

Are there any limits to the number of referrals I can make

Accepted Answer

There is typically no limit to the number of people you can refer However the number of rewards you can earn may be subject to certain caps or limitations Check the terms and conditions of the referral program for specific details

Question 20

Can Daba change the referral program terms

Accepted Answer

Yes Daba reserves the right to modify or terminate the referral program at any time Any changes will be communicated to participants through the Daba website or via email

Question 21

How can I track my referrals and rewards

Accepted Answer

You can track the status of your referrals and see your earned rewards in the Referral Program section of your Daba account This section will provide details on each referral and the rewards you have received

Question 22

What is the Daba Referral Program

Accepted Answer

The Daba Referral Program allows you to earn rewards by referring friends family or colleagues to Daba When they sign up using your referral link and complete their first qualifying action both you and your referral can earn benefits

Question 23

Can I refer someone who lives in a different country

Accepted Answer

The Daba Referral Program may have geographical restrictions depending on the services available in different regions Refer to the terms and conditions to see if there are any restrictions on international referrals

Question 24

What rewards can I earn

Accepted Answer

The rewards for the Daba Referral Program can vary Typically both you and your referral will receive a discount credit or free stock once the referral completes their qualifying action Check the Referral Program section in your Daba account for the latest details on rewards

Question 25

Who can I refer

Accepted Answer

You can refer anyone who is not already a Daba customer This includes friends family members colleagues or anyone in your network who might benefit from Daba s services

Question 26

How will I receive my reward

Accepted Answer

Once your referral completes the qualifying action your reward will be automatically credited to your Daba account You will receive a notification via email or through the Daba app

Question 27

How do I participate in the referral program

Accepted Answer

To participate simply share your unique referral link with others You can find your referral link in your Daba account under the Referral Program section

Question 28

Are there any terms and conditions I should be aware of

Accepted Answer

Yes the Daba Referral Program has specific terms and conditions that apply These can be found in the Referral Program section of your account or on the Daba website Be sure to read and understand these terms to ensure compliance and eligibility for rewards

Question 29

How do I share my referral link

Accepted Answer

You can share your referral link via email social media or direct message Just copy the link from your Daba account and paste it wherever you want to share it

Question 30

What should I do if I have issues with my referral or rewards

Accepted Answer

If you encounter any issues with your referrals or rewards contact Daba customer support for assistance Provide them with details of the referral and any relevant information to help resolve the issue

Question 31

How do I make a bank transfer on Daba

Accepted Answer

To make a deposit using a bank transfer on Daba you will need to follow the steps below Step 1 Click on Deposit Step 2 Click on the currency of your choice Step 3 Click on Wire or Bank Transfers Step 4 Select the amount you want you want to deposit Step 5 Make a bank transfer on your banks portal using the informations provided by Daba Step 6 Upload the confirmation receipt provided by your bank to the transaction on Daba to allow us to reconcile Make sure it includes the wire reference number provided by your bank Step 7 Bank transfers can take up to 3 business days to clear once the transfer is received you will see the available balance in your wallet

Question 32

How do withdrawals work on Daba

Accepted Answer

Daba withdrawals are designed to be as fast and efficient as possible Heres what you need to know Turnaround times withdrawal processing times can vary from instantaneous to a maximum of 3 business days Factors influencing turnaround times Withdrawal method chosen e g bank transfer mobile money Destination country Withdrawal amount Daba commitment We strive to process all withdrawals as quickly as possible in compliance with financial regulations and security procedures Tracking your withdrawal You can track the status of your withdrawal in the Transactions section of the Wallet of the currency you are trying to withdraw from on your Daba application Support If your withdrawal is taking longer than expected or if you have any questions please do not hesitate to contact our customer service team Were here to help and resolve any problems Reminder To ensure the safety of your funds always make sure your account information is up to date and carefully check the details of your withdrawal before confirming it

Question 33

What is the difference between a market order and a limit order

Accepted Answer

The main difference between a market order and a limit order lies in how the trade is executed and the level of control you have over the execution price Market Order Execution A market order is executed immediately at the best available current price Price Control You do not have control over the exact price at which the order is executed It will be filled at the market price at the time the order is placed Use Case Market orders are ideal when you want to buy or sell an asset quickly and are less concerned about the exact price Limit Order Execution A limit order is executed only at a specific price or better For a buy limit order it will be filled at the limit price or lower for a sell limit order at the limit price or higher Price Control You have control over the price at which the order is executed The order will not be filled unless the market reaches your specified price Use Case Limit orders are ideal when you want to buy or sell an asset at a specific price and are willing to wait for the market to reach that price Summary Market Order Fast execution at the current market price no price control Limit Order Controlled execution at your specified price or better may not be executed if the market price does not reach your limit By understanding these differences you can choose the order type that best suits your trading strategy and goals nbsp

Question 34

What is a limit order and how do I place one

Accepted Answer

A limit order is an instruction to buy or sell a financial instrument at a specific price or better For a buy limit order the order will be executed at the limit price or lower and for a sell limit order the order will be executed at the limit price or higher Limit orders provide more control over the execution price compared to market orders but they do not guarantee that the order will be filled To place a limit order follow these steps Log in on Daba Select the stock you want to trade eg Sonatel Choose Limit Order from the order type options Enter the amount and quantity of the asset you want to buy or sell Set your desired price at which you want the order to be executed Review the order details to ensure accuracy Submit the order Your limit order will remain open until it is executed at your specified price or until you cancel it Keep in mind that if the market price does not reach your limit price the order may not be executed

Question 35

What is a market order and how do I place one

Accepted Answer

A market order is an instruction to buy or sell a financial instrument such as a stock immediately at the best available current price Market orders ensure that your trade is executed quickly but do not guarantee the price at which the order will be filled To place a market order follow these steps Step 1 Log in on DabaStep 2 nbsp Select the stock you want to trade e g Orange C te D Ivoire Step 3 Choose Market Order from the order type options Step 4 Enter the amount of money you want to buy of this stock Step 5 Review the order details to ensure accuracy Step 6 Submit the order to execute the trade immediately Since market orders are executed at the best available price you may pay a slightly higher price when buying or receive a slightly lower price when selling depending on market conditions We have set withholding fees to be able to cover your investment once the transaction is completed the funds that are not used will be returned to your wallet

Question 36

Does your organization enforce the testing of code changes before theyre deployed to production assets

Accepted Answer

Yes We logically enforce the testing of code changes before theyre deployed to production assets

Question 37

Does your organization have a defined process for detecting triaging and resolving security impacting incidents

Accepted Answer

Yes We have a defined process for detecting triaging and resolving security impacting incidents

Question 38

Does your organization maintain a robust audit trail and logs for all material events that occur in your production assets

Accepted Answer

Yes We maintain robust audit trails and logs for all material events that occur in our production assets

Question 39

Does your organization encrypt data in transit between clients and servers using TLS 1 2 or better

Accepted Answer

Yes We use TLS 1 2 or better for all client server communications

Question 40

Does your organization have a defined process for controlling access to production assets and data

Accepted Answer

Yes We have defined processes for requesting granting reviewing approving and revoking access to production assets and data

Question 41

Does your organization have a defined process for building and releasing code changes to production assets

Accepted Answer

Yes We have a defined process for building and releasing code changes to production assets

Question 42

Does your organization have a mechanism for discovering and maintaining visibility into all network endpoints connected to your corporate and production networks NOTE A network endpoint in this context is an asset connected to your corporate OR production networklike a laptop or a server instance

Accepted Answer

Yes We have tools and processes that enable us to discover and maintain continuous visibility into all of our network endpoints Access to Dabas network is either via Public services or Private services For Public services that is done via our main website or public facing gateways Visibility is achieved through Newrelic entity trace maps and synthetic monitoring For private services this can only be accessed via an IAM user added as a config map in all clusters auth configmaps Visibility into cluster access and CRUD functionalities are monitored and logged via api server logs in cloudwatch and VPC flow logs

Question 43

Does your organization have a documented information security policy that has been operationalized to identify mitigate and monitor information security risks including physical security when applicable relevant to your business

Accepted Answer

Yes We have a documented policy and an operational information security program At Daba we strictly go with the Well Architected Framework of AWS to help guide us build scalable resilient well secured and fault tolerant infrastructure

Question 44

What is your organizations strategy for hosting the server side components of your application

Accepted Answer

Cloud hosting We host all server side components of our application using off premise cloud infrastructure

Question 45

How do I access the content

Accepted Answer

Daba Pro is a monthly Subscription that gives you access to Fundamental analysis on stocks listed on the BRVM Our team shares the top 10 weekly stocks to buy based on the research of our analysts We also share earning reports commentaries Daily market Session recap Company earnings and IPO analysis

Question 46

Whats included in a Daba Pro subscription

Accepted Answer

Daba Pro is a monthly Subscription that gives you access to Fundamental analysis on stocks listed on the BRVM Our team shares the top 10 weekly stocks to buy based on the research of our analysts We also share earning reports commentaries Daily market Session recap Company earnings and IPO analysis In addition you get transaction fee discounts access to more managed funds as well as priority customer support

Question 47

Can I cancel my subscription at any time

Accepted Answer

Daba Pro Subscription can only be purchased for 3 months 6 months 1 year Once you have purchased the subscription you cannot be refunded It is important to understand that once your subscription is over you will be removed from the Daba Pro Circle and will no longer receive the Weekly Stock Picks

Question 48

How often are new stock picks released

Accepted Answer

Stocks picks are released weekly on Monday in the the Daba Pro Private circle Only a premium member can access the weekly stock picks

Question 49

Im having trouble completing KYC in the Daba app Can you help

Accepted Answer

Yes our support team info joindaba com can guide you through the process or complete your verification manually if needed Please get in touch with us through the in app whatsapp chat or at team joindaba com

Question 50

What is Daba Finance

Accepted Answer

Daba is the most trusted investment application to discover and invest in Africa s best opportunities

Question 51

Why was my order rejected

Accepted Answer

There are several reasons why your buy or sell order may have been rejected Market price If you placed a limit order and the specified price does not match the current market conditions your order may be rejected Stock prices constantly fluctuate based on supply and demand Market liquidity For less liquid stocks it can be challenging to find a matching counterparty for your order If there are not enough buyers or sellers at the specified price your order may be rejected Price limit On some markets orders that deviate significantly from the last traded price may be rejected to prevent input errors and excessive fluctuations Insufficient funds If you are placing a buy order ensure that you have sufficient funds in your account to cover the transaction Unfunded buy orders will be rejected Technical issues In rare cases a technical failure in the trading system or a network disruption may cause your order to be rejected If your order is rejected you can try placing it again by adjusting the price or order type based on the current market conditions Our team is here to help you understand the specific reasons behind your order rejection and find the best solution to execute your trades effectively Feel free to contact our customer support for any further questions regarding rejected orders We are here to assist you at every step of your investment journey

Question 52

I completed my KYC but my account hasnt been updated What should I do

Accepted Answer

KYC reviews usually take 1 2 business days If your account status hasnt updated after that time please reach out to our support team info joindaba com for assistance

Question 53

Why havent I received my OTP One Time Password

Accepted Answer

If you havent received your OTP please check your spam or junk mail folder If its not there contact our support team info joindaba com and well resend it promptly

Question 54

Can I use Wave to fund my Daba account

Accepted Answer

Yes we accept payments via Wave in countries where the service is available Simply select Wave as your payment method during the deposit process

Question 55

Which Currencies Are Accepted for Transactions

Accepted Answer

Navigate Your Investment Journey with Multi Currency Wallet Support On our platform investors are empowered to diversify their portfolio utilizing a range of currencies including USD XOF and Euro facilitating a seamless and globally oriented investment experience are accepted on the platform

Question 56

What types of assets can I invest in on Daba

Accepted Answer

We offer stocks bonds startups and venture capital funds across African markets Each asset class has unique risks and potential returns explained in the app

Question 57

What is the Daba Pro Feature

Accepted Answer

Daba Pro is a premium subscription service that provides real time guidance an elevated investment experience on Daba and insights on investing in Africa As a Daba Pro member youll receive expert analysis market updates and personalized recommendations to help you navigate investment opportunities in the stock market How much does a Daba Pro subscription cost The pricing for a Daba Pro subscription in West African CFA francs XOF is as follows 3 months 12 000 XOF 6 months 21 600 XOF 1 year 12 months 40 000 XOF What is included with my Daba Pro subscription As a Daba Pro member youll have access to valuable features including Real time alerts on emerging investment prospects across Africa Transaction fee discounts In depth research reports on sectors markets and companies Exclusive webinars and Q amp A sessions with investment experts Personalized portfolio analysis and tailored recommendations Priority access to Dabas investment events and networking opportunities Priority access to customer service How can I subscribe to Daba Pro Subscribing to Daba Pro is easy Simply visit our website at https dabafinance com pro click on the Subscribe button and follow the prompts to select your desired subscription duration and complete the payment process securely online

Question 58

How does Daba ensure transparency and reliable information for investors

Accepted Answer

Transparency is at the core of our platform We source data from reputable providers conduct due diligence on investments and provide users with detailed information on each opportunity Our goal is to empower investors with the knowledge they need to make informed decisions

Question 59

What investment options does Daba offer for Africa and emerging markets

Accepted Answer

Daba provides a diverse range of investment opportunities including Venture Capital funds Startups Stocks Money Market Funds ETFs Index Funds and Savings products We aim to offer a comprehensive selection to suit various investment goals and risk tolerances

Question 60

Can I trust Daba with my investments

Accepted Answer

Absolutely Daba is committed to the highest standards of security and compliance We employ rigorous security measures to safeguard your assets and we are regulated by relevant authorities Additionally our team of experienced professionals is dedicated to managing and growing your investments

Question 61

How do I deposit or withdraw money on Daba

Accepted Answer

Click on the Wallet and tap Deposit or Withdraw Choose your preferred payment method enter the amount and confirm Deposits and withdrawals processing times vary based on selected payment method

Question 62

Accepted Method Payments

Accepted Answer

Find a list of all payment methods accepted at Daba Debit card payments Debit card payments are available in USD EURO and West African CFA Francs Payment by Bank Transfer Bank transfers are available in USD EURO and West African CFA Francs Payment by Mobile Money Below is the list of countries and mobile money services we support on our platform Ivory Coast Wave Orange Money MTN Mobile Money and Moov Senegal Wave Orange Money and Free Money Benin Moov Wave and MTN Mobile Money Togo Moov Wave and T Money Burkina Faso Orange Money and Mobicash Mali Orange Money and Mobicash

Question 63

How can I learn more about Daba

Accepted Answer

Visit our website at www dabafinance com for an overview of our services mission and values For specific questions our support team info joindaba com is happy to help

Question 64

Why did my account get debited without the transaction going through

Accepted Answer

Pending transactions or debit errors are usually resolved within 24 hours as funds are returned If your balance doesnt update after that time contact us for assistance

Frequently Asked Questions

Got questions?

We can answer them

How to succeed my identity verification KYC on Daba

What is KYC verification and why is it necessary?

Which documents are accepted for identity verification?

How do I successfully verify my identity document?

How do I successfully complete the selfie verification (liveness check)?

How long does KYC verification take?

What should I do if my KYC verification fails?

Can I modify my information after validation?

Is my personal data secure?

Tips for successful KYC verification on first attempt

Need help?

Can I cancel my order on Daba?

Why aren’t Daba withdrawals as instant as traditional mobile money?

How do I make an XOF FCFA withdrawal via bank wire on Daba?

Can I withdraw my XOF investments directly to my EUR or USD bank account?

Why did I receive less dividend than the amount announced by the company?

What are the different stages of a stock order on Daba?

Why can’t I deposit or withdraw directly in XAF?

How do bonds work on Daba?

How do Initial Public Offerings (IPOs) work on Daba?

Where are my Daba investments held? Who is the custodian?

Why is the number of shares I receive sometimes different from what I requested?

What sets the Daba platform apart from other Brokers and Investment Management Companies that hold securities accounts?

How do taxes work on my gains with Daba?

What would happen to my investments if Daba were to go out of business?

How do dividends work on Daba?

What do my referrals need to do?

What if my referral didn’t use my link to sign up?

Are there any limits to the number of referrals I can make?

Can Daba change the referral program terms?

How can I track my referrals and rewards?

What is the Daba Referral Program?

Can I refer someone who lives in a different country?

What rewards can I earn?

Who can I refer?

How will I receive my reward?

How do I participate in the referral program?

Are there any terms and conditions I should be aware of?

How do I share my referral link?

What should I do if I have issues with my referral or rewards?

How do I make a bank transfer on Daba?

How do withdrawals work on Daba?

What is the difference between a market order and a limit order?

What is a limit order and how do I place one?

What is a market order and how do I place one ?

Does your organization enforce the testing of code changes before they’re deployed to production assets?

Does your organization have a defined process for detecting, triaging, and resolving security impacting incidents?

Does your organization maintain a robust audit trail and logs for all material events that occur in your production assets?

Does your organization encrypt data-in-transit between clients and servers using TLS 1.2 or better?

Does your organization have a defined process for controlling access to production assets and data?

Does your organization have a defined process for building and releasing code changes to production assets?

Does your organization have a documented information security policy that has been operationalized to identify, mitigate, and monitor information security risks, including physical security when applicable, relevant to your business?

What is your organization’s strategy for hosting the server-side components of your application?

How do I access the content?

What’s included in a Daba Pro subscription?

Can I cancel my subscription at any time?

How often are new stock picks released?

I’m having trouble completing KYC in the Daba app. Can you help?

What is Daba Finance?

Why was my order rejected?

I completed my KYC, but my account hasn’t been updated. What should I do?

Why haven’t I received my OTP (One-Time Password)?

Can I use Wave to fund my Daba account?

Which Currencies Are Accepted for Transactions?

What types of assets can I invest in on Daba?

What is the Daba Pro Feature

How does Daba ensure transparency and reliable information for investors?

What investment options does Daba offer for Africa and emerging markets?

Can I trust Daba with my investments?

How do I deposit or withdraw money on Daba?

Accepted Method Payments

How can I learn more about Daba?

Why did my account get debited without the transaction going through?

Minimum Investment Amount

Where’s my stock order?

What are the Risks to consider

How can I fund my account if I’m outside of Ivory Coast, Senegal, or Burkina Faso?