Question 1

What would happen to my investments if Daba were to go out of business

Accepted Answer

While this scenario is highly unlikely we understand your concern Heres what you need to know Asset Protection As a regulated entity Daba follows strict industry standard procedures to safeguard client assets just like any reputable financial service provider Account Segregation Client assets are held separately from company assets meaning your investments are protected even in the event of Daba facing financial difficulties Custodian Partnerships We work with trusted third party custodians who physically hold the securities adding an extra layer of security Continuity Plan Daba has a detailed business continuity plan that includes procedures to ensure ongoing client access to their assets even in exceptional circumstances Transparent Communication In the very unlikely event that Daba were to cease operations we would provide clear and detailed communications on how you could access and safely transfer your assets Regulatory Oversight As a regulated entity Daba is subject to ongoing oversight by financial authorities which adds an additional layer of protection for our clients We want to emphasize that Daba is a financially sound company with a long term vision Our absolute priority is the safety of your investments and the continuity of our services If you have any further questions on this topic please dont hesitate to contact our support team

Question 2

How do dividends work on Daba

Accepted Answer

Dividends are an important part of stock investing Heres how they are handled on Daba Eligibility If you hold shares of a company on the dividend record date you are eligible to receive the dividend Payment Process Once the company pays out the dividend the following process takes place a Dabas partner broker receives the funds b Daba processes and verifies the payments c Dividends are credited to your Daba account Timelines Its important to note that there may be a delay between the dividend payment date announced by the company and when you actually receive the dividends in your Daba account This delay can range from a few days to several weeks depending on various factors Factors influencing delays Time required for the broker to receive and process the funds Dabas verification and distribution processes Weekends holidays or other potential interruptions Visibility Once credited dividends will appear in your transaction history and increase your portfolio balance Reinvestment Daba currently does not offer an automatic dividend reinvestment program You can choose to manually reinvest these funds if you wish Taxes Please note that dividends may be subject to tax Consult a tax advisor to understand your specific tax obligations We recommend managing your expectations regarding dividend payment timelines While we strive to process payments as quickly as possible its best to allow for some time between the announced payment date and actual receipt in your Daba account If you have questions about a specific dividend payment please dont hesitate to contact our customer service

Question 3

Are there any limits to the number of referrals I can make

Accepted Answer

There is typically no limit to the number of people you can refer However the number of rewards you can earn may be subject to certain caps or limitations Check the terms and conditions of the referral program for specific details

Question 4

What do my referrals need to do

Accepted Answer

Your referrals need to sign up for Daba using your referral link and complete their first qualifying action e g making a purchase booking a service The specific qualifying actions may vary depending on the current referral program terms

Question 5

What if my referral didn t use my link to sign up

Accepted Answer

To ensure you receive credit for your referral your referral must use your unique link to sign up If they sign up without using your link the referral will not be tracked and neither of you will receive the reward

Question 6

What is the Daba Referral Program

Accepted Answer

The Daba Referral Program allows you to earn rewards by referring friends family or colleagues to Daba When they sign up using your referral link and complete their first qualifying action both you and your referral can earn benefits

Question 7

How can I track my referrals and rewards

Accepted Answer

You can track the status of your referrals and see your earned rewards in the Referral Program section of your Daba account This section will provide details on each referral and the rewards you have received

Question 8

Can I refer someone who lives in a different country

Accepted Answer

The Daba Referral Program may have geographical restrictions depending on the services available in different regions Refer to the terms and conditions to see if there are any restrictions on international referrals

Question 9

Can Daba change the referral program terms

Accepted Answer

Yes Daba reserves the right to modify or terminate the referral program at any time Any changes will be communicated to participants through the Daba website or via email

Question 10

What rewards can I earn

Accepted Answer

The rewards for the Daba Referral Program can vary Typically both you and your referral will receive a discount credit or free stock once the referral completes their qualifying action Check the Referral Program section in your Daba account for the latest details on rewards

Question 11

Who can I refer

Accepted Answer

You can refer anyone who is not already a Daba customer This includes friends family members colleagues or anyone in your network who might benefit from Daba s services

Question 12

How do I participate in the referral program

Accepted Answer

To participate simply share your unique referral link with others You can find your referral link in your Daba account under the Referral Program section

Question 13

Are there any terms and conditions I should be aware of

Accepted Answer

Yes the Daba Referral Program has specific terms and conditions that apply These can be found in the Referral Program section of your account or on the Daba website Be sure to read and understand these terms to ensure compliance and eligibility for rewards

Question 14

How do I share my referral link

Accepted Answer

You can share your referral link via email social media or direct message Just copy the link from your Daba account and paste it wherever you want to share it

Question 15

How will I receive my reward

Accepted Answer

Once your referral completes the qualifying action your reward will be automatically credited to your Daba account You will receive a notification via email or through the Daba app

Question 16

What should I do if I have issues with my referral or rewards

Accepted Answer

If you encounter any issues with your referrals or rewards contact Daba customer support for assistance Provide them with details of the referral and any relevant information to help resolve the issue

Question 17

How do I make a bank transfer on Daba

Accepted Answer

To make a deposit using a bank transfer on Daba you will need to follow the steps below Step 1 Click on Deposit Step 2 Click on the currency of your choice Step 3 Click on Wire or Bank Transfers Step 4 Select the amount you want you want to deposit Step 5 Make a bank transfer on your banks portal using the informations provided by Daba Step 6 Upload the confirmation receipt provided by your bank to the transaction on Daba to allow us to reconcile Make sure it includes the wire reference number provided by your bank Step 7 Bank transfers can take up to 3 business days to clear once the transfer is received you will see the available balance in your wallet

Question 18

How do withdrawals work on Daba

Accepted Answer

Daba withdrawals are designed to be as fast and efficient as possible Heres what you need to know Turnaround times withdrawal processing times can vary from instantaneous to a maximum of 3 business days Factors influencing turnaround times Withdrawal method chosen e g bank transfer mobile money Destination country Withdrawal amount Daba commitment We strive to process all withdrawals as quickly as possible in compliance with financial regulations and security procedures Tracking your withdrawal You can track the status of your withdrawal in the Transactions section of the Wallet of the currency you are trying to withdraw from on your Daba application Support If your withdrawal is taking longer than expected or if you have any questions please do not hesitate to contact our customer service team Were here to help and resolve any problems Reminder To ensure the safety of your funds always make sure your account information is up to date and carefully check the details of your withdrawal before confirming it

Question 19

What is the difference between a market order and a limit order

Accepted Answer

The main difference between a market order and a limit order lies in how the trade is executed and the level of control you have over the execution price Market Order Execution A market order is executed immediately at the best available current price Price Control You do not have control over the exact price at which the order is executed It will be filled at the market price at the time the order is placed Use Case Market orders are ideal when you want to buy or sell an asset quickly and are less concerned about the exact price Limit Order Execution A limit order is executed only at a specific price or better For a buy limit order it will be filled at the limit price or lower for a sell limit order at the limit price or higher Price Control You have control over the price at which the order is executed The order will not be filled unless the market reaches your specified price Use Case Limit orders are ideal when you want to buy or sell an asset at a specific price and are willing to wait for the market to reach that price Summary Market Order Fast execution at the current market price no price control Limit Order Controlled execution at your specified price or better may not be executed if the market price does not reach your limit By understanding these differences you can choose the order type that best suits your trading strategy and goals nbsp

Question 20

What is a limit order and how do I place one

Accepted Answer

A limit order is an instruction to buy or sell a financial instrument at a specific price or better For a buy limit order the order will be executed at the limit price or lower and for a sell limit order the order will be executed at the limit price or higher Limit orders provide more control over the execution price compared to market orders but they do not guarantee that the order will be filled To place a limit order follow these steps Log in on Daba Select the stock you want to trade eg Sonatel Choose Limit Order from the order type options Enter the amount and quantity of the asset you want to buy or sell Set your desired price at which you want the order to be executed Review the order details to ensure accuracy Submit the order Your limit order will remain open until it is executed at your specified price or until you cancel it Keep in mind that if the market price does not reach your limit price the order may not be executed

Question 21

What is a market order and how do I place one

Accepted Answer

A market order is an instruction to buy or sell a financial instrument such as a stock immediately at the best available current price Market orders ensure that your trade is executed quickly but do not guarantee the price at which the order will be filled To place a market order follow these steps Step 1 Log in on DabaStep 2 nbsp Select the stock you want to trade e g Orange C te D Ivoire Step 3 Choose Market Order from the order type options Step 4 Enter the amount of money you want to buy of this stock Step 5 Review the order details to ensure accuracy Step 6 Submit the order to execute the trade immediately Since market orders are executed at the best available price you may pay a slightly higher price when buying or receive a slightly lower price when selling depending on market conditions We have set withholding fees to be able to cover your investment once the transaction is completed the funds that are not used will be returned to your wallet

Question 22

What is your organizations strategy for hosting the server side components of your application

Accepted Answer

Cloud hosting We host all server side components of our application using off premise cloud infrastructure

Question 23

Does your organization have a defined process for detecting triaging and resolving security impacting incidents

Accepted Answer

Yes We have a defined process for detecting triaging and resolving security impacting incidents

Question 24

Does your organization enforce the testing of code changes before theyre deployed to production assets

Accepted Answer

Yes We logically enforce the testing of code changes before theyre deployed to production assets

Question 25

Does your organization maintain a robust audit trail and logs for all material events that occur in your production assets

Accepted Answer

Yes We maintain robust audit trails and logs for all material events that occur in our production assets

Question 26

Does your organization encrypt data in transit between clients and servers using TLS 1 2 or better

Accepted Answer

Yes We use TLS 1 2 or better for all client server communications

Question 27

Does your organization have a defined process for controlling access to production assets and data

Accepted Answer

Yes We have defined processes for requesting granting reviewing approving and revoking access to production assets and data

Question 28

Does your organization have a defined process for building and releasing code changes to production assets

Accepted Answer

Yes We have a defined process for building and releasing code changes to production assets

Question 29

Does your organization have a mechanism for discovering and maintaining visibility into all network endpoints connected to your corporate and production networks NOTE A network endpoint in this context is an asset connected to your corporate OR production networklike a laptop or a server instance

Accepted Answer

Yes We have tools and processes that enable us to discover and maintain continuous visibility into all of our network endpoints Access to Dabas network is either via Public services or Private services For Public services that is done via our main website or public facing gateways Visibility is achieved through Newrelic entity trace maps and synthetic monitoring For private services this can only be accessed via an IAM user added as a config map in all clusters auth configmaps Visibility into cluster access and CRUD functionalities are monitored and logged via api server logs in cloudwatch and VPC flow logs

Question 30

Does your organization have a documented information security policy that has been operationalized to identify mitigate and monitor information security risks including physical security when applicable relevant to your business

Accepted Answer

Yes We have a documented policy and an operational information security program At Daba we strictly go with the Well Architected Framework of AWS to help guide us build scalable resilient well secured and fault tolerant infrastructure

Question 31

How do I access the content

Accepted Answer

Daba Pro is a monthly Subscription that gives you access to Fundamental analysis on stocks listed on the BRVM Our team shares the top 10 weekly stocks to buy based on the research of our analysts We also share earning reports commentaries Daily market Session recap Company earnings and IPO analysis

Question 32

Whats included in a Daba Pro subscription

Accepted Answer

Daba Pro is a monthly Subscription that gives you access to Fundamental analysis on stocks listed on the BRVM Our team shares the top 10 weekly stocks to buy based on the research of our analysts We also share earning reports commentaries Daily market Session recap Company earnings and IPO analysis

Question 33

Can I cancel my subscription at any time

Accepted Answer

Daba Pro Subscription can only be purchased for 3 months 6 months 1 year Once you have purchased the subscription you cannot be refunded It is important to understand that once your subscription is over you will be removed from the Daba Pro Circle and will no longer receive the Weekly Stock Picks

Question 34

How often are new stock picks released

Accepted Answer

Stocks picks are released weekly on Monday in the the Daba Pro Private circle Only a premium member can access the weekly stock picks

Question 35

Im having trouble completing KYC in the Daba app Can you help

Accepted Answer

Yes our support team info joindaba com can guide you through the process or complete your verification manually if needed Please get in touch with us through the in app whatsapp chat or at team joindaba com

Question 36

How do I deposit or withdraw money on Daba

Accepted Answer

Click on the Wallet and tap Deposit or Withdraw Choose your preferred payment method enter the amount and confirm Deposits and withdrawals processing times vary based on selected payment method

Question 37

What is Daba Finance

Accepted Answer

Daba is the most trusted investment application to discover and invest in Africa s best opportunities

Question 38

Can I trust Daba with my investments

Accepted Answer

Absolutely Daba is committed to the highest standards of security and compliance We employ rigorous security measures to safeguard your assets and we are regulated by relevant authorities Additionally our team of experienced professionals is dedicated to managing and growing your investments

Question 39

What investment options does Daba offer for Africa and emerging markets

Accepted Answer

Daba provides a diverse range of investment opportunities including Venture Capital funds Startups Stocks Money Market Funds ETFs Index Funds and Savings products We aim to offer a comprehensive selection to suit various investment goals and risk tolerances

Question 40

How does Daba ensure transparency and reliable information for investors

Accepted Answer

Transparency is at the core of our platform We source data from reputable providers conduct due diligence on investments and provide users with detailed information on each opportunity Our goal is to empower investors with the knowledge they need to make informed decisions

Question 41

What is the Daba Pro Feature

Accepted Answer

Daba Pro is a premium subscription service that provides real time guidance and insights on investing in Africa As a Daba Pro member youll receive expert analysis market updates and personalized recommendations to help you navigate investment opportunities in the stock market How much does a Daba Pro subscription cost The pricing for a Daba Pro subscription in West African CFA francs XOF is as follows 3 months 6 000 XOF 6 months 21 600 XOF 1 year 12 months 40 000 XOF What is included with my Daba Pro subscription As a Daba Pro member youll have access to valuable features including Real time alerts on emerging investment prospects across Africa In depth research reports on sectors markets and companies Exclusive webinars and QA sessions with investment experts Personalized portfolio analysis and tailored recommendations Priority access to Dabas investment events and networking opportunities How can I subscribe to Daba Pro Subscribing to Daba Pro is easy Simply visit our website at https dabafinance com en click on the Subscribe button and follow the prompts to select your desired subscription duration and complete the payment process securely online

Question 42

What types of assets can I invest in on Daba

Accepted Answer

We offer stocks bonds startups and venture capital funds across African markets Each asset class has unique risks and potential returns explained in the app

Question 43

Which Currencies Are Accepted for Transactions

Accepted Answer

Navigate Your Investment Journey with Multi Currency Wallet Support On our platform investors are empowered to diversify their portfolio utilizing a range of currencies including USD XOF and Euro facilitating a seamless and globally oriented investment experience are accepted on the platform

Question 44

Can I use Wave to fund my Daba account

Accepted Answer

Yes we accept payments via Wave in countries where the service is available Simply select Wave as your payment method during the deposit process

Question 45

Why havent I received my OTP One Time Password

Accepted Answer

If you havent received your OTP please check your spam or junk mail folder If its not there contact our support team info joindaba com and well resend it promptly

Question 46

I completed my KYC but my account hasnt been updated What should I do

Accepted Answer

KYC reviews usually take 1 2 business days If your account status hasnt updated after that time please reach out to our support team info joindaba com for assistance

Question 47

Why was my order rejected

Accepted Answer

There are several reasons why your buy or sell order may have been rejected Market price If you placed a limit order and the specified price does not match the current market conditions your order may be rejected Stock prices constantly fluctuate based on supply and demand Market liquidity For less liquid stocks it can be challenging to find a matching counterparty for your order If there are not enough buyers or sellers at the specified price your order may be rejected Price limit On some markets orders that deviate significantly from the last traded price may be rejected to prevent input errors and excessive fluctuations Insufficient funds If you are placing a buy order ensure that you have sufficient funds in your account to cover the transaction Unfunded buy orders will be rejected Technical issues In rare cases a technical failure in the trading system or a network disruption may cause your order to be rejected If your order is rejected you can try placing it again by adjusting the price or order type based on the current market conditions Our team is here to help you understand the specific reasons behind your order rejection and find the best solution to execute your trades effectively Feel free to contact our customer support for any further questions regarding rejected orders We are here to assist you at every step of your investment journey

Question 48

Accepted Method Payments

Accepted Answer

Find a list of all payment methods accepted at Daba Debit card payments Debit card payments are available in USD EURO and West African CFA Francs Payment by Bank Transfer Bank transfers are available in USD EURO and West African CFA Francs Payment by Mobile Money Below is the list of countries and mobile money services we support on our platform Ivory Coast Wave Orange Money MTN Mobile Money and Moov Senegal Wave Orange Money and Free Money Benin Moov Wave and MTN Mobile Money Togo Moov Wave and T Money Burkina Faso Orange Money and Mobicash Mali Orange Money and Mobicash

Question 49

How can I learn more about Daba

Accepted Answer

Visit our website at www dabafinance com for an overview of our services mission and values For specific questions our support team info joindaba com is happy to help

Question 50

Why did my account get debited without the transaction going through

Accepted Answer

Pending transactions or debit errors are usually resolved within 24 hours as funds are returned If your balance doesnt update after that time contact us for assistance

Question 51

Minimum Investment Amount

Accepted Answer

At Daba weve structured our minimum investment thresholds to be as accessible as possible tailoring them to each specific asset class to suit your investment ambitions Begin your investing journey with a minimal deposit of just 10 or FCFA 6500 directly through the Daba application

Question 52

Where s my stock order

Accepted Answer

Dear Daba customers We understand your impatience and your desire to see your investment orders come to fruition quickly Allow us to explain in detail the process that takes place when you place an order on our platform When you place an order to buy or sell it is first transmitted to the market for execution The market needs to find a matching counterparty i e another investor willing to buy or sell at the specified price This stage can be instantaneous if the market is very liquid and there are many similar orders However for some less frequently traded securities it may take a few hours or even days During this period the status of your order in your Daba account will appear as pending Dont worry this simply means that the market is looking for the best possible execution for your order Once a counterparty is found and your order is executed at the agreed price the status will change to Executed or Filled This is when the settlement phase begins Settlement is the process by which the securities are actually transferred to your account and the money is exchanged This stage takes 3 working days after the transaction has been executed in line with industry standards When settlement is complete the status of your order will change to Settled The securities will then be visible in your Daba portfolio and you can hold sell or transfer them as you wish It is important to note that these execution and settlement times are standard and apply to all investors At Daba we strive to offer you the best possible investment experience by executing transactions as quickly as possible and by providing you with clear and transparent information at every stage of the process If you have any further questions or would like to find out more about how the financial markets work please feel free to consult our educational resources in the Education section of the application or contact our dedicated support team info joindaba com We thank you for your confidence and look forward to accompanying you on your investment journey Best regards Daba Customer Service

Question 53

What are the Risks to consider

Accepted Answer

Investing entails significant risks including but not limited to a partial or even total loss of the invested capital The price value of investments and the income derived from them can fall as well as rise and past performance should not be taken as an indication or guarantee of future performance Certain investments are subject to high volatility and may experience sudden and large falls in their value Investors are also encouraged to consult with a qualified financial adviser and or tax professional before implementing any investment decision If you have any questions or require further information please do not hesitate to contact us at info joindaba com

Question 54

How can I fund my account if Im outside of Ivory Coast Senegal or Burkina Faso

Accepted Answer

We accept credit debit cards and bank transfers from most African countries Contact our support team info joindaba com to confirm the best payment method for your location

Question 55

How do I invest in opportunities on Daba

Accepted Answer

Browse available opportunities in the Invest tab of the app Select the one youre interested in choose your investment amount and confirm Funds will be deducted from your wallet

Question 56

Does Daba have a physical office in Africa

Accepted Answer

Yes our headquarters is located in Abidjan Ivory Coast We also have office space in Miami USA offices

Question 57

What documents do I need for KYC verification on Daba

Accepted Answer

Requirements vary by country but typically include a government issued identification documents and proof of address Check the app for your specific requirements based on your country of residency or citizenship

Question 58

How do I invest from my Daba wallet

Accepted Answer

Funds in your Wallet can be used to invest in any opportunity on Daba Simply select the investment choose the amount you wish to invest from your available balance and confirm

Question 59

Identity Verification

Accepted Answer

At Daba safeguarding our communitys trust and security is paramount Therefore we meticulously conduct Know Your Customer KYC procedures to verify the identity of all our users before they embark on their investing journey with us

Frequently Asked Questions

Got questions?

We can answer them

What would happen to my investments if Daba were to go out of business?

How do dividends work on Daba?

Are there any limits to the number of referrals I can make?

What do my referrals need to do?

What if my referral didn’t use my link to sign up?

What is the Daba Referral Program?

How can I track my referrals and rewards?

Can I refer someone who lives in a different country?

Can Daba change the referral program terms?

What rewards can I earn?

Who can I refer?

How do I participate in the referral program?

Are there any terms and conditions I should be aware of?

How do I share my referral link?

How will I receive my reward?

What should I do if I have issues with my referral or rewards?

How do I make a bank transfer on Daba?

How do withdrawals work on Daba?

What is the difference between a market order and a limit order?

What is a limit order and how do I place one?

What is a market order and how do I place one ?

What is your organization’s strategy for hosting the server-side components of your application?

Does your organization have a defined process for detecting, triaging, and resolving security impacting incidents?

Does your organization enforce the testing of code changes before they’re deployed to production assets?

Does your organization maintain a robust audit trail and logs for all material events that occur in your production assets?

Does your organization encrypt data-in-transit between clients and servers using TLS 1.2 or better?

Does your organization have a defined process for controlling access to production assets and data?

Does your organization have a defined process for building and releasing code changes to production assets?

Does your organization have a documented information security policy that has been operationalized to identify, mitigate, and monitor information security risks, including physical security when applicable, relevant to your business?

How do I access the content?

What’s included in a Daba Pro subscription?

Can I cancel my subscription at any time?

How often are new stock picks released?

I’m having trouble completing KYC in the Daba app. Can you help?

How do I deposit or withdraw money on Daba?

What is Daba Finance?

Can I trust Daba with my investments?

What investment options does Daba offer for Africa and emerging markets?

How does Daba ensure transparency and reliable information for investors?

What is the Daba Pro Feature

What types of assets can I invest in on Daba?

Which Currencies Are Accepted for Transactions?

Can I use Wave to fund my Daba account?

Why haven’t I received my OTP (One-Time Password)?

I completed my KYC, but my account hasn’t been updated. What should I do?

Why was my order rejected?

Accepted Method Payments

How can I learn more about Daba?

Why did my account get debited without the transaction going through?

Minimum Investment Amount

Where’s my stock order?

What are the Risks to consider

How can I fund my account if I’m outside of Ivory Coast, Senegal, or Burkina Faso?

How do I invest in opportunities on Daba?

Does Daba have a physical office in Africa?

What documents do I need for KYC verification on Daba?

How do I invest from my Daba wallet?

Identity Verification